If you are not completely satisfied with the quality of merchandise in your order, we will gladly arrange an exchange or refund if you contact us within 7 days of you receiving it. BOOKS, OPEN SOFTWARE, PAPER & KITS are not returnable. Any items to be returned must be preauthorized. To authorize a return, please email mccubbinz@hotmail.com. The returned item(s) must be returned within 10 days of receiving authorization.
Any package which has not been authorized will charged a 15% restocking fee. Packages which are Refused (including international) will be charged a 15% restocking fee and shipping charges will not be refunded. Any opened package cannot be returned for refund or exchange. Returns must be in their original packaging and in resale condition. Customers are responsible for costs of returns. Shipping and handling costs are not refundable unless the wrong item was sent.
Please allow 10-14 days for refunds to be processed and credits made. After 30 days, any returns must be made directly to the manufacturer. Damaged or Defective Products: Defective items or shortages must be reported within 7 days of receiving shipment. Damages due to shipment must be reported immediately. Damaged products must be returned unopened for a replacement item.
